Return requests should be made within 30 days after the parts are delivered. Please fill out an order issues form to initiate any possible return.
Painted Parts
Painted parts are FINAL SALE. Returns are not accepted for any painted parts. They are also not accepted if the condition of the part has been modified in any way by the buyer.
If you selected the incorrect paint code or your vehicle has been repainted, we do NOT guarantee a paint match. We are not responsible for customers selecting the incorrect paint code on their order. Please refer to our How to Find Your Paint Code page if you are uncertain.
Unpainted Parts
We are not responsible for shipping the return item back if the reason for return is that the wrong part was ordered or change of mind returns.
Parts should also be returned in their original packaging.
A restocking fee of a minimum of 10% will be applied.
Refunds are processed after the parts arrive at our facility in good condition.
Cancellations
Order cancellation requests have to be made before we start production on your part.
If cancellation requests are made before the production process has started on the parts, a full refund will be issued.
If cancellation requests are made after the production process has started on the parts, we will only refund the shipping cost. We will not refund the cost of the part or the paint.
If cancellation requests are made after your order has shipped out, the request will be denied.
Warranty
We offer a lifetime paint warranty on our painted parts against peeling, cracking or fading.
The warranty is voided if the part has been modified in any way.
The warranty does not cover rock chips or rust.
The warranty is good for a one time replacement or paint refund depending on the situation, per purchase and per item. Once a replacement is received in good condition or a refund is issued, the warranty will be considered fulfilled.
Shipping Damages and Issues
You have up to 30 days after delivery of the item to notify us of damages so we may file a claim. After 30 days, your claim may not be approved.
Once the order is delivered and there is proof of delivery. Claims that the item has not been delivered is not the responsibility of the company.
If you would like to change your shipping address after placing your order and the order has not been shipped, please contact us immediately. If you would like to change your shipping address after placing your order and the order has already left our facility, we may not be able to make the change.
Uncovered Costs
Partify does not cover or reimburse miscellaneous expenses, including, but not limited to: labor costs for removal and installation of a defective or mismatched part, materials, lost time or wages, towing, lift, dock or storage fees. Partify shall not be liable for any incidental or consequential damages, including without limitation, indirect or special damages as a result of product defects.
The lifetime paint warranty against peeling, cracking, and fading is voided if the customer does any of the following to their part: wrapping, ceramic coating, bedlining, or any other modifications to the paint.
Disclaimer about Painted Parts
Painted parts should not be washed for 90 days after delivery. Washing the part before 90 days can cause damage to the paint. Partify is not responsible for any damage caused to parts washed before 90 days.
